All Items will be shipped after payment has been received within 24 hours via your choice of Australia Post services Your item leaves us in the way that we would expect to receive it. If for some reason you are unhappy with your purchase please use our contact page to let us know. We will work towards a solution whether it is replacing your item or refunding your money. Please be aware if the item is damaged in transit contact your Australia post office as they will check the packaging. But Contact us as well we Aim to have 100% customer satisfaction.